What you can expect from us
We work diligently to ensure that our processes and procedures are up to the high standards we set for ourselves.
Serving you, our member, in the best way we can is our main focus. If we are not living up to this high standard, then we would like to hear from you. We encourage you to contact us with any suggestions or concerns you might have. Biggar & District Credit Union and its employees have always been committed to delivering high quality service to members and customers. Our Market Code identifies the standards we adhere to as an organization, the way we conduct ourselves and how we treat you. We work to maintain your trust while continuing to embrace our co-operative values.
It is important for us to know when you have a problem so that we can try to resolve it and retain your confidence. If you have a concern or complaint about the service we provide, or the products we offer, we want to hear from you. By solving your issue or concern we will ultimately improve our service levels to all members.