Resolving problems

What you can expect from us

We work diligently to ensure that our processes and procedures are up to the high standards we set for ourselves.

Serving you, our member, in the best way we can is our main focus. If we are not living up to this high standard, then we would like to hear from you. We encourage you to contact us with any suggestions or concerns you might have. Biggar & District Credit Union and its employees have always been committed to delivering high quality service to members and customers. Our Market Code identifies the standards we adhere to as an organization, the way we conduct ourselves and how we treat you. We work to maintain your trust while continuing to embrace our co-operative values.

It is important for us to know when you have a problem so that we can try to resolve it and retain your confidence. If you have a concern or complaint about the service we provide, or the products we offer, we want to hear from you. By solving your issue or concern we will ultimately improve our service levels to all members.

Commitment

There will be commitment at all levels of the organization to the fair and effective resolution of complaints.

Accessibility

The complaint handling process will be easy to access,understand and use.

Responsiveness

The complaint handling process will be responsive and provide final responses within a reasonable period of time.

Fairness

The complaint handling process will provide fairtreatment and ensure complaints are reviewed ina fair and balanced manner.


Our Complaint Resolution Process

We want to handle your complaint in the most efficient and professional manner possible. If you have a concern or problem of any sort, we encourage you to follow the steps outlined below.

Internal Ombudsman

Shantelle Downton

An Internal Ombudsman is a manager appointed to investigate member complaints and help settle disputes between a member and the Biggar and District Credit Union.  Your business is important to us, so we want to make sure we do everything we can to come to a resolution. 

Open and honest communication builds solid relationships.

Contact Info:

Biggar and District Credit Union Attn: Ombudsman

PO Box 670

Biggar, SK S0K 0M0

PH: 306-948-3352

Email:  InternalOmbudsman@biggarcu.ca