Problem Resolution

Naturally, we hope you are happy with the service we provide. However, we know that things can sometimes go wrong. As part of the Market Code, we have implemented a formal complaint handling process to deal with these situations. If you have a concern or a complaint about the service we provide or the product lines we offer, we want to hear from you. If we get things wrong – it is important that you tell us so we can try to make matters right. This also helps us to improve our service in the future.

Please click on the links below to learn more about our problem resolution process, and access a printable Complaint Form.

Complaint Handling Brochure

Resolving_Problems

Printable Complaint Form